SB 434 required AC Transit to understand where, how, and to whom street harassment was happening across its system. D&A designed an anti-racist, trauma-informed research and engagement effort that combined a multilingual rider survey with small, community-led focus groups. Working alongside CBO partners, we reached women, LGBTQ+ riders, youth, and riders with disabilities in their own languages and neighborhoods.

The result: quantitative and qualitative data that revealed where riders feel unsafe, who is most targeted, why incidents go unreported, and which communications and reporting tools would actually be used to guide future safety policies and rider protections.